Reliable Customer Service in Aftersales Engineering

Join us for our webinar series in March on Reliable Customer Service in Aftersales Engineering, presented by global engineering service provider, iMotiv.

Peter Whitlock, Managing Director of iMotiv will deliver this important OEM aftermarket service webinar focusing on 2 key areas:

• Aftersales Engineering – Before a product is launched, organisations can often miss the deliverables in aftersales engineering. This generally results in poor product delivery, potentially damaging the brand, through to poor communications to market and customer experience.
  • This area will focus on how to ensure a product can be properly serviced and/or repaired well before it is launched to market!
     
• Aftersales Support – The hand-over of a new product to a customer needs to be right the first time. Not having the resources and processes in place to resolve potential product challenges can have a longlasting negative impact on customer experience, repeat business and brand credibility.
  • This area will focus on “getting it right the first time”, how to avoid reputational risks through best practice processes in aftersales.

This webinar = 2 CPD Points (Continuing Professional Development)

*No refunds allowed.

The link to the webinar will be shared in the confirmation email following registration.