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The course will involve:
- Problem solving theory
- Continuous improvement theory
- 8D steps and the importance of discrete escalation criteria
- The definition tree, what is analysis, and developing problem solving strategy
- Definition tools and the logical thinking process
- The root cause step and validation outcomes
- Case studies and exercises
PRESENTED BY: ANDREW GEORGE
The course is facilitated by an engineer with a long history of working in the field.
Experience brought to the course includes a track record of solving difficult engineering and product problems, and managing continuous improvement to improve product reliability and quality, as well as the reduction of warranty.
The facilitator has worked in engineering for more than 25 years, and has been employed in problem solving roles ranging from quality engineer to quality departmental director at OE level.
The case studies used in the course are actual problems that have been solved, and illustrate the processes and thinking required to work effectively in solving difficult issues.
All of the course content has been developed through real-world, industry experience, and you will receive this instruction first hand by those who actually developed the process.
BENEFIT TO ATTENDEES:
It will provide the basis to take your development in this area to the next level by learning a process and its tools, and how to strategise throughout the process from identification of the issue, definition, implementing an immediate containment, determining the correct cause, developing a solution, and implementing a preventative action to ensure that the risk of the issue reoccurring is eliminated.
STYLE OF PRESENTATION:
A presentation will be delivered, outlining the aforementioned theories, and will be followed by an interactive class session with case studies and exercises for participants.
A much sought after course so book in fast!